Bill Pay Kiosk

I was hired as UI/UX designer to to improve the user experience for an unattended terminal.

The option to combine payments for cities in Arizona.

The ability to promote other services on the kiosk screen, such as:

•  The option to take out a loan
•  The option to pay multiple services: such as utilities, court bills, and permits

Figure out a way to keep the client from overpaying when using cash. 

Have the customer insert one bill at a time when using the cash accepter.

Simplify the payment process by providing clarity to the customer after running a transaction.

Have the Customer spend at most one minute on the screen when running a transaction through the kiosk.

Add animation for confirmation to let the user know they’ve processed their transaction. 

UX/UI integration: Provide the user the option to listen/mute audio by pressing a “Mute/listen to Audio” button.

Re-design the homepage by including the name of brand (“Pago”), and have the user select their desired language to continue to the next screen.

Research – Understanding the kiosk's target audience through observations and user evaluations.  

Method: Usability testing

• Recruit 2 participants to test current kiosk 

• Gather feedback 

Ideation - Based on the data gathered from my research, I integrated ideas through sketches and wireframes and presented them to the client. 

Testing & Prototypes - I Developed prototypes through iteration and user validations. I gathered feedback, and made updates based on the suggestions and changes requested. 

Design – The client wanted to stick with same layout, but allowed updates on minor visuals for a seamless experience.

Total hours: 30-34